A request for a quotation does not create a booking. A contract is formed when you confirm that you accept our quotation and these terms, and we confirm the booking. Please raise any question before confirming.
01
Who the agreement is with
These terms apply to services supplied by Fire Proofing Ltd, company number 15264836 and VAT number 455 0999 58. Our registered address is 18 D'Arcy Road, Colchester, Essex CO2 8BB. This is not a public or visitor address.
They apply to business customers, public bodies, charities, venues, landlords, short-term accommodation operators and private individuals. A “consumer” in these terms means an individual acting mainly outside their trade, business, craft or profession.
How a booking is made
- You give us enough information to assess the proposed work.
- We provide a written quotation describing the scope, price and any job-specific assumptions.
- You confirm in writing that you accept the quotation and these terms.
- We confirm the booking date or agreed arrangements.
The quotation and these terms form the agreement. If they conflict, the quotation takes priority for the job-specific scope, price, timing and payment arrangements. Any change must be agreed in writing.
02
The service we provide
We assess the information and materials presented to us, select an appropriate specialist product from the treatment systems available to us, and carry out the work described in the quotation using professional knowledge and experience.
Our services may include fire-retardant treatment, impregnation, specialist spraying, curtain cleaning and related certification. Only the items, areas and services identified in the quotation are included.
A Certificate of Fire Retardant Treatment records the suitable items and treatment completed to the applicable standard. It is not a laboratory classification report, a guarantee that an item cannot burn, approval of an entire building, or a replacement for the customer’s fire risk assessment and other legal duties.
03
Information, access and material suitability
You must give us accurate information reasonably available to you, including:
- material composition, care labels and manufacturer information;
- previous cleaning, treatments, coatings, finishes, backing or adhesives;
- dimensions, quantities, installation details and the areas to be treated;
- the standard, certificate wording or requirement supplied by your assessor, venue or authority;
- any unusual value, fragility, age, damage or irreplaceable nature of an item; and
- site access, height, parking, working restrictions, hazards and deadlines.
We may decline, pause or change the proposed method where a material, finish, site condition or requirement is unsuitable or materially different from the information supplied. We will explain the issue and agree any change in scope or price before carrying out additional work.
04
Inherent material and appearance risks
Fire-retardant treatment involves applying specialist chemical products and, in many cases, moisture to existing materials. Thousands of combinations of fibres, dyes, finishes, backings, adhesives, previous treatments and manufacturing processes are used throughout the market. Their complete chemical history and reaction to treatment cannot always be identified or predicted, even after professional assessment.
Treatment may occasionally cause tightening, temporary or permanent sagging, shrinkage, colour or shade change, dye movement, water marking, altered texture or handle, stiffness, distortion, weakening, delamination or other permanent damage. Risks may be greater where materials are aged, sun-damaged, soiled, previously cleaned or treated, made from mixed fibres, or have an unidentified finish or backing.
Tests and professional assessment
We use professional experience to identify materials and select an appropriate specialist product. Where appropriate, we may recommend or perform a test on a discreet area. A successful test cannot guarantee that every part of an item will react identically because composition, condition, dye, contamination and previous exposure may vary.
Where we exercise reasonable care and skill, we are not responsible for an inherent, concealed or reasonably unforeseeable reaction of the material to the agreed treatment. By accepting the quotation, you accept this inherent risk when choosing treatment as an alternative to removing or replacing items that require fire-retardant treatment and certification.
05
Preparing the site and items
You must provide safe and timely access to the agreed work area and arrange any permissions, permits, inductions, parking, access equipment or venue attendance identified in the quotation. The area should be cleared or protected as agreed, with fragile and valuable objects removed from the immediate work zone.
Where required for the quoted method, you must provide suitable electricity, water, ventilation, heating and drying conditions. Work may need to be postponed or divided where temperature, humidity, rain, wind, access or another site condition prevents safe application or reliable drying.
You must tell us about known hazards, restricted areas, asbestos information, alarms, sensitive equipment and any other fact that could affect safe working. You remain responsible for the premises and for preventing access by unauthorised people while materials dry.
06
Price, advance orders and payment
The quotation states the price, VAT and the travel, parking, access or other costs included. Additional work or a material change in scope will not be charged without your agreement.
Payment within 14 days
Invoices are due in full within 14 days of the invoice date unless the quotation expressly states another arrangement.
Advance payment when required
Advance payment may be required where a large quantity of specialist chemical must be ordered specifically for the job.
QuickBooks invoice link
Payment can be made by card, bank transfer or PayPal using the options provided with the invoice.
Issued after full payment
The Certificate of Fire Retardant Treatment is withheld until full cleared payment has been received.
Special-order chemical products cannot normally be returned to the supplier. Once we have placed the agreed order, we may retain from an advance payment only the actual, reasonable and unrecoverable cost caused by cancellation. If we cancel for a reason that is our responsibility, any advance payment for unused products or unperformed work will be returned.
For business-to-business invoices, we may claim statutory interest and recovery costs on overdue sums where the law allows. This commercial late-payment provision does not apply to a consumer.
07
Cancellation, postponement and delays
We do not ordinarily charge a cancellation fee. Please tell us as soon as possible if you need to cancel or postpone so the appointment can be released. A replacement date is subject to availability.
Cancellation does not remove the obligation to pay for work already completed, products already used or the actual unrecoverable cost of non-returnable specialist chemicals ordered with your prior agreement.
We may postpone work where illness, severe weather, unsafe conditions, product supply, access problems or another event outside our reasonable control prevents the service being completed as planned. We will tell you promptly and offer a reasonable alternative date. If no reasonable alternative can be agreed, either party may cancel the unperformed part of the work and any payment for that unperformed part will be returned, after deducting only agreed work already completed and applicable unrecoverable special-order costs.
Additional rights for consumers
If you are a consumer and make a distance or off-premises contract, you may have a legal right to cancel within 14 days after the contract is made. If you expressly ask us to begin during that period and later cancel, you may have to pay a proportionate amount for work already supplied. The right to cancel may end once the service is fully performed where you expressly requested early performance and acknowledged that consequence. These terms do not reduce any statutory cancellation right.
To: Fire Proofing Ltd, adam@fire-proofing.co.uk
I give notice that I cancel my contract for the following service: [describe service].
Booking or contract date: [date]
Customer name: [name]
Customer address: [address]
Date: [date]
08
Performance, timing and changes
We will provide the service with reasonable care and skill and use reasonable efforts to meet an agreed date. Timing may depend on access, material condition, drying, weather, other contractors and circumstances outside our reasonable control.
If a delay or unexpected condition requires a significant change, we will explain it and seek agreement. A customer may cancel the affected unperformed work if a material change or delay cannot reasonably be accepted.
09
Certificates, cleaning and retreatment
After suitable work is completed and full payment is received, we issue the agreed Certificate of Fire Retardant Treatment. It records the treated items or installation, site, treatment and applicable standard. The customer is responsible for keeping the certificate and providing it to the relevant assessor, venue, insurer or authority when required.
Fire-retardant treatment does not make an item non-combustible. Washing, water extraction, dry cleaning, heavy handling, alteration, damage, weather exposure or later coatings may reduce or remove protection. Follow the retreatment period and aftercare stated on the certificate and any project-specific requirement. Curtains normally require retreatment after five years or five dry cleans, whichever comes first; other materials may require a different period.
Certification applies only to the completed treatment identified on the certificate. We are not responsible for later changes to the items, installation, use, environment or information supplied by other parties.
10
If there is a problem
Please contact us promptly with details of any concern so we can investigate and, where appropriate, inspect the item or site. If we have not supplied the agreed service with reasonable care and skill, we will seek to put the work right within a reasonable time. Where repeat performance is impossible or cannot reasonably resolve the problem, applicable legal remedies remain available.
Responsibility for loss
We are not responsible for loss caused by inaccurate, incomplete or withheld information; an undisclosed finish, treatment, backing, adhesive or defect; failure to follow aftercare; later cleaning, alteration or exposure; or an inherent material reaction described in section 4, provided we exercised reasonable care and skill.
For business customers, we are not responsible for indirect or consequential loss, loss of profit, revenue, business, opportunity or anticipated saving that was not reasonably foreseeable when the contract was made.
Nothing in these terms excludes or limits responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, failure to exercise reasonable care and skill, or any responsibility or legal right that cannot lawfully be excluded or limited.
11
Personal information and our materials
We use personal information as described in our Privacy Policy. Treatment methods, technical documents, photographs and other materials supplied by us remain ours or our licensors’ property unless the quotation says otherwise. You may use your quotation, invoice and certificate for your own project, compliance and record-keeping purposes.
12
General terms and governing law
If any part of these terms is found invalid or unenforceable, the remaining parts continue to apply. A delay in enforcing a right does not waive it. No third party may enforce the contract unless the law expressly provides otherwise.
The contract is governed by the law of England and Wales. Business customers agree that the courts of England and Wales have exclusive jurisdiction. A consumer’s right to bring proceedings in another part of the United Kingdom where the law permits is not affected.
We may update these website terms for future quotations and bookings. The version supplied or linked when a booking is accepted continues to apply to that booking.