This policy applies to visitors to fire-proofing.co.uk, customers, prospective customers, suppliers and anyone who contacts us about our services. We do not sell personal information or use it for third-party advertising.
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Who we are
Fire Proofing Ltd is the data controller responsible for deciding how and why your personal information is used.
Colchester
Essex CO2 8BB
United KingdomThis is our registered address, not a public or visitor address.
02
Information we collect
Information you provide
- Your name, organisation or venue, email address and telephone number.
- Site, billing or delivery addresses and information about relevant contacts.
- Details of the materials, items, measurements, required standard, access and project timing.
- Optional photographs, videos, labels, schedules, specifications and other documents.
- Correspondence, booking information, purchase orders, invoices, payment records and certification records.
Information collected when the website is used
Our hosting and security providers may process technical information needed to deliver and protect the website, such as IP address, browser and device information, requested pages, dates, times and security events. If a visitor accepts optional cookies, Google Analytics and Google Ads process website and advertising interaction information so we can understand visits, website use and completed quote requests. We do not send names, email addresses, telephone numbers, site addresses, uploaded files or quote-request text to Google Analytics. After a successful quote request, Google Ads may use the visitor’s normalised email address and telephone number for enhanced conversion matching; Google hashes this information using SHA-256 before it is sent.
03
How and why we use personal information
Enquiries, quotes and services
To respond to a request, prepare a quotation, arrange work, provide treatment or cleaning, issue certification and communicate about a contract.
Required business records
To keep tax, accounting, company and other records where the law requires us to do so.
Running and protecting the business
To manage customer relationships, maintain service and certification records, prevent misuse, establish or defend legal claims and keep the website secure.
Optional marketing
If we introduce optional marketing communications, we will only send them where the applicable rules allow and will provide a simple way to unsubscribe. The current quote form does not subscribe you to marketing.
You do not have to provide personal information, but without the required contact and project details we may be unable to respond, quote or carry out the requested service.
05
How long we keep information
We keep these records only as long as needed to answer the enquiry, follow up the quotation and deal with related questions.
We keep these records for as long as reasonably required to verify the work and certification provided, manage the customer relationship or deal with related questions and claims.
Normally six years from the end of the financial year to which the records relate, and longer where a legal exception applies.
According to the security, fault investigation and retention settings operated by us and our website providers.
We may retain information longer when required by law, when a dispute or claim is ongoing, or when the information remains necessary to establish, exercise or defend legal rights. Information is deleted or anonymised when it is no longer needed.
06
How we protect information
We use reasonable technical and organisational safeguards, including access controls, password protection, secure website delivery, limited access to customer records and appropriate electronic or paper storage. No internet or storage system is completely secure, but we take proportionate steps to prevent unauthorised access, loss, misuse or disclosure.
07
Your data-protection rights
Depending on the circumstances and lawful basis, you may have rights to access your information, correct it, request deletion, restrict its use, receive portable information, object to its use or withdraw consent. These rights are not absolute and legal retention duties may continue to apply.
You may object to processing based on our legitimate interests. You have an absolute right to object to direct marketing. Contact adam@fire-proofing.co.uk to exercise a right or ask a question.
We may need to confirm your identity before acting on a request. We do not use solely automated decision-making or profiling that produces legal or similarly significant effects.
09
Children’s information
Our website and commercial services are not directed at children, and we do not knowingly collect personal information from children through the quotation process.
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Questions and complaints
Please contact us first if you have a concern so that we can investigate it:
adam@fire-proofing.co.uk · 07970 522475
You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator. Visit ico.org.uk/make-a-complaint for current contact and complaint information.
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Changes to this policy
We review this policy when the website, our services or legal requirements change. The current version and review date will be published on this page.