Privacy Policy

Fire Proofing Ltd

Effective date: 24 December 2023
Last reviewed: January 2026

Fire Proofing Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to visitors to our website www.fire-proofing.co.uk, customers, suppliers, and anyone who contacts us in relation to our services.

 

1. Who We Are

Data Controller:
Fire Proofing Ltd

Contact details:
Email: adam@fire-proofing.co.uk
Address: Fire Proofing Ltd, 18 D’Arcy Road Colchester, Essex CO2 8BB

If you have any questions about this policy or how we handle your data, please contact us using the details above.

 

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Name

• Organisation or venue name

• Email address

• Telephone number

• Postal address

• Details submitted via enquiry or quote forms

• Information provided during correspondence or bookings

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

This data is collected using cookies and analytics tools (see Section 9).

 

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – where processing is necessary to provide a quotation or carry out services you have requested

• Legitimate interests – to respond to enquiries, manage our business, and improve our services

• Legal obligation – where we are required to retain records for tax, accounting, or regulatory purposes

• Consent – where you have explicitly agreed to receive marketing communications

 

4. How We Use Your Data

We use personal data to:

• Respond to enquiries and provide quotations

• Deliver fire retardant treatment, cleaning, and certification services

• Issue certificates, invoices, and related documentation

• Communicate regarding bookings, scheduling, or service updates

• Maintain business records and comply with legal obligations

• Improve our website and services

We do not sell personal data and do not use it for third-party advertising.

 

5. Sharing Your Data

We only share personal data where necessary and appropriate, including with:

• Service providers (e.g. website hosting, email, accounting services)

• Professional advisers (e.g. accountants or insurers where required)

• Regulatory or legal authorities where legally required

All third parties are required to process data securely and in accordance with data protection law.

 

6. Data Retention

We retain personal data only for as long as necessary:

• Enquiry and quotation data: up to 24 months

• Customer records and certification data: up to 6 years (for legal and tax purposes)

• Accounting records: as required by law

Data is securely deleted once it is no longer required.

 

7. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure email and password protection

• Limited access to personal data

• Secure storage of electronic and paper records

While no system is completely secure, we take reasonable steps to protect your data from unauthorised access, loss, or misuse.

 

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where consent is the lawful basis)

To exercise your rights, please contact us at adam@fire-proofing.co.uk.

 

9. Cookies

Our website uses cookies to ensure it functions correctly and to analyse website usage.

• Essential cookies are required for the site to operate

• Analytics cookies help us understand how visitors use the site

You can control or disable cookies via your browser settings.
For more information, visit www.allaboutcookies.org.

 

10. Children’s Data

Our services and website are not intended for children, and we do not knowingly collect personal data from anyone under the age of 13.

 

11. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

We would, however, appreciate the opportunity to resolve your concern directly first.

 

12. Policy Updates

We may update this policy from time to time. The latest version will always be published on our website.